Consumer Watchdog Cracking Down On 'unfair' Hair Loss Treatment Providers

"Dear God, give a bald guy a break," Homer Simpson prays in a memorable episode of The Simpsons.

The Australian Competition and Consumer Commission (ACCC) is pleading the same of the hair loss treatment industry, as it continues to crack down on alleged unfair contracts offered to vulnerable customers.

The ACCC is taking Federal Court action against Ashley & Martin for what it alleges were unfair contracts.
The ACCC is taking Federal Court action against Ashley & Martin for what it alleges were unfair contracts.  Photo: Paul Maguire

The consumer watchdog is taking Federal Court action against hair loss treatment provider Ashley & Martin, alleging there were unfair clauses in the 12-month contracts for its 'Personal RealGROWTH' program offered to potentially thousands of customers across Australia from November 2013.

Ashley & Martin customers were asked to attend an initial consultation, where they typically signed up to the year-long program, and were then seen by an in-house doctor at a later date.

Included in the contract was a clause stating customers had only two days to consider the medical advice to opt out of the contract and avoid paying for the entire program, usually between $3000 and $4000, the ACCC said.

"When customers are going along for a medical treatment they are reliant on the people that are consulting with them to give the best attention and advice, so these are consumers who don't have the expertise to make an assessment about whether the treatment will work for them or not," ACCC Commissioner Sarah Court said.

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Source : http://www.smh.com.au/business/consumer-affairs/consumer-watchdog-cracking-down-on-unfair-hair-loss-treatment-providers-20171129-gzv2wg.html

Consumer watchdog cracking down on 'unfair' hair loss treatment providers
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